Reference

Your 2qqq account legal terms

We set out the account rules, data handling, cookie use, and request paths before you open an account, so the legal position is plain from the start.

Local law firstAccount checksData and cookiesWritten replies

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Jurisdiction rules and account checks

2qqq Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to your account, your messages to us, and any records we keep for operating the service in India. Access depends on local law and is available where local law permits, so we may accept, limit, or pause an account when the legal position,

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verification status, or device signals call for it. We may ask for identity documents, payment confirmation, or other checks before certain account actions, and we may retain the record trail needed for fraud prevention, dispute handling, tax, and audit duties. Cookie and log data help us
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keep sessions stable, spot unusual access, and remember the choices you made on your last visit. UPI, Paytm, and PhonePe may appear as wallet routes in the account area, but any route shown to you still sits inside this same legal frame.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Ways to reach us

If you want to ask about access, a record change, or the reason a check was requested, use the same contact path linked to your account.

Email us Send the request from the address linked to your account, and name the legal topic clearly. We match identity first, then reply with the next step.

In-app message Use the secure message area for account questions, document follow-ups, or a correction request. That keeps the trail in one place and helps us compare the request with your record.

Signed letter If you need a formal paper trail, send a signed letter with your account details and the change you want. We log the date received and answer through the channel you chose.

DATA HANDLING

How we handle your data

We keep the policy side practical: the reason we ask for details, how cookies work, how account sessions are protected, and how long records stay with us are all handled in the…

Data use

We use account details, device data, and payment references only to operate the account, complete checks, and keep a legal record. We do not mix the record with unrelated purposes.

Cookies

Cookies help keep your session live, remember your choices, and spot unusual sign-ins. You can clear them in your browser, but some account functions may ask you to sign in again.

Security checks

If a sign-in looks unusual, we may ask for a code, a document, or a payment trace before we let the session continue. That protects the account trail and reduces misuse.

Record retention

We keep records only for the period needed for account handling, legal duties, dispute handling, and tax or audit work. When that period ends, we remove or anonymize the record where our process allows.

Change requests

To request a correction, send the exact field name and the new value from the contact channel linked to your account. We may ask for a confirming document before we update the record.

Contact trail

When you need a written reply, keep the same thread open so we can trace the request from start to finish. That helps us answer faster and keeps the legal record consistent.

Questions about access and changes

These questions focus on access, data handling, record keeping, and contact steps. The short answers point to the same legal position we use for India accounts: we verify first when needed, we keep only the records we need, and we reply through a traceable channel if you ask for a change. If your situation depends on local law, the answer will say so plainly.

Yes. Send the exact field name and the new value from the channel linked to your account. We may ask for a confirming document before we change the record.

Access depends on local law and is available where local law permits. We may also pause or limit access when verification, device checks, or a record mismatch needs attention.

Cookies help keep your session stable, remember choices, and reduce repeat sign-ins. They also help us spot unusual access, which makes the account trail easier to protect and check.

We keep records only for the period needed for account handling, dispute handling, legal duties, and tax or audit work. After that, we remove or anonymize them where our process allows.

You can ask through the contact path tied to your account. We will confirm the request, then share what we can and explain any part that must stay private for legal reasons.

Use the email or message thread linked to your account, state the request clearly, and include the field or record you want changed. That helps us verify and answer without delay.

Yes. If local law changes the access or retention rule, the answer changes with it. We will follow the current legal position and tell you what applies to your account.

Your 2qqq account legal terms

Ways to reach us

How we handle your data

Data use

Cookies

Security checks

Record retention

Change requests

Contact trail

Questions about access and changes

01 Can I ask to change account details?

02 How do you decide whether access is allowed?

03 Why do you use cookies?

04 How long do you keep records?

05 Can I ask for a copy of my records?

06 How should I send a legal request?

07 Does local law change the answer?

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